Terms and Conditions

Last Updated on: March 27, 2025

1. Introduction
VeroCloud.in (“VeroCloud,” “we,” “our,” or “us”) provides cloud platform and configuration services—including, but not limited to, smart dedicated servers, graphics processing unit solutions, object storage, content delivery network services, and continuous data protection backup services (“Services”). Customers who access or use these Services are hereinafter referred to as “you” or “your.”

By accessing or using our Website at [https://www.verocloud.in] and/or the Services, you agree to be bound by these Terms of Service (“Terms”). In cases where you purchase our Services through a separate written agreement or master services agreement, these Terms shall be incorporated therein, regardless of whether they are expressly referenced. Your use of our Website or Services, including registration with us, constitutes your acceptance of these Terms. We reserve the right to modify these Terms at any time by posting an updated version at [https://www.verocloud.in/terms-and-conditions]. Any revisions shall automatically become binding on you if you continue to use the Services. If you do not wish to be bound by the revised Terms, you must immediately cease accessing the Website and Services and contact us to deactivate your account. It is your responsibility to review these Terms periodically.

2. Definitions

In these Terms, unless the context requires otherwise, the following definitions apply:

2.1. “Affiliates” – Any entity that directly or indirectly Controls, is Controlled by, or is under common Control with a Person.

2.2. “Applicable Law(s)” – Any rule, statute, regulation, code of practice, or guideline having the force of law, including any interpretation or determination by any judicial or governmental authority, as applicable.

2.3. “Charges” – The fees payable for the Services, calculated either on a time-based (e.g., per hour or per month) or usage-based (e.g., per GB per month, based on peak usage) basis. Where a Minimum Billing Amount applies for a service, the Charges shall not be less than such minimum for each calendar month in which the service is used.

2.4. “Claims” – Any legal action, suit, arbitration, or proceeding, whether pending or threatened, including any claims for indemnity or damages.

2.5. “Confidential Information” – All intellectual property, business, technical, financial, and customer information disclosed by us to you or otherwise obtained by you that is treated as confidential or proprietary.

2.6. “Control” – The power to direct or determine the management and policies of a Person, whether through the ownership of voting securities, by agreement, or otherwise.

2.7. “Customer Data” – All data (including text, images, video, audio files, and derivatives) that you or your End Users generate, submit, or otherwise provide to us through the Services. You retain all rights to such Customer Data, subject to the limited rights granted herein for the purpose of providing the Services.

2.8. “De-provisioning of Services” – The termination of Services provided to you, including the release of resources and the deletion of Customer Data from our systems.

2.9. “End User” – Any individual or entity that accesses or uses the Services under your account, excluding those who maintain their own separate accounts with VeroCloud.

2.10. “Force Majeure Event” – Any event beyond the reasonable control of either party, including natural disasters, war, riots, government actions, or other events that prevent the performance of obligations under these Terms.

2.11. “Government Authority(ies)” – Any governmental, judicial, administrative, or regulatory body with jurisdiction over VeroCloud.

2.12. “Managed Services” – Services provided by us on a professional, fee-based basis to manage and support your cloud infrastructure. In the absence of such a designation, the Services shall be deemed “Self-Managed.”

2.13. “Inherent Business Risk” – The normal risks associated with providing cloud services, including risks of data loss due to malware, equipment malfunction, or software issues.

2.14. “Inactive Customer” – A customer who has not used or consumed any Services in the preceding 90 days.

2.15. “Intellectual Property” (or “IP”) – All patents, trademarks, copyrights, trade secrets, know-how, and other proprietary rights, including any rights to licenses or applications thereof, whether registered or not.

2.16. “Minimum Billing Amount” – The minimum charge applicable per calendar month for a particular service, irrespective of actual usage.

2.17. “Refund Policy” – The policy regarding refunds, as published on our Website at [https://www.verocloud.in/policies/refund-policy].

2.18. “Privacy Policy” – The policy describing our privacy practices, available at [https://www.verocloud.in/policies/privacy-policy].

2.19. “Service Level Agreement” (or “SLA”) – The agreement detailing the performance levels we commit to for our Services, available at [https://www.verocloud.in/policies/service-level-agreement].

2.20. “TDS” – Tax deducted at source in accordance with Applicable Law.

2.21. “Term” – The duration for which these Terms are binding, starting from your first use of the Services and continuing until you cease using the Services.

2.22. “Third Party” – Any person or entity other than you and VeroCloud.

2.23. “Variable Usage Charges” – Fees that vary based on the extent of usage of the Services, such as charges for data backup that increase with data volume or frequency.

3. Use of the Services

3.1. Acceptance and Compliance
By using our Services, you agree to comply with these Terms, the Privacy Policy, the SLA, the Refund Policy, and any other policies or procedures published on our Website from time to time.

3.2. Account Registration
When you register for our Services, you must provide accurate and complete information. The use of false or misleading data may result in suspension or termination of your account.

3.3. Service Modifications
We reserve the right to make commercially reasonable changes or updates to the Services and these Terms at our discretion. Continued use of the Services constitutes acceptance of any changes.

3.4. Termination and De-provisioning
We may suspend or terminate your access to the Services if you fail to comply with these Terms. In such cases, we reserve the right to de-provision the Services and delete any Customer Data stored on our servers.

4. Payment and Billing

4.1. Charges and Billing
Fees for the Services ("Charges") shall be as specified at the time of purchase, calculated on a time-based or usage-based model. If a Minimum Billing Amount applies, you agree to pay at least that minimum amount per calendar month during which the service is used.

4.2. Payment Methods
Payments are processed through a secure third-party gateway. Your billing information is collected by this gateway and is subject to its privacy and security policies.

4.3. Refunds
Except as provided in our Refund Policy, all Charges are non-refundable. If you cancel your Services, no refund shall be provided for any unused portion of the subscription period.

5. Customer Account and Security

5.1. Account Responsibility
You are solely responsible for all activities performed through your Customer Account. This includes maintaining the confidentiality of your password and any other account credentials. You must notify us immediately if you suspect any unauthorized use of your account.

5.2. Data Backup
While we provide backup services as part of our cloud offerings, you are responsible for securing and maintaining copies of your Customer Data. We do not guarantee the integrity or completeness of backups beyond our contractual commitments.

5.3. Third Party Software and Managed Services
The Services may include third-party software licensed to you under specific terms (e.g., End-User License Agreements). You agree to comply with such terms and acknowledge that you are solely responsible for ensuring that all software used in connection with our Services is up-to-date and properly licensed.

5.4. Compliance and Reporting
You agree to comply with all Applicable Laws, including those set forth by the Ministry of Electronics and Information Technology (MeitY) and the Indian Computer Emergency Response Team (CERT-In). You must maintain accurate logs of your use of our Services as required by such authorities.

6. Data Handling and Confidentiality

6.1. Customer Data
“Customer Data” includes all data, files, and information provided by you or your End Users. You retain ownership of all Customer Data, and our rights to access and use such data are strictly limited to providing the Services or complying with legal obligations.

6.2. Confidential Information
Both parties agree to maintain the confidentiality of Confidential Information disclosed in connection with these Terms, and to use such information solely for purposes of performing their obligations under these Terms.

6.3. Data Disclosure
Your Personal Information will be disclosed only to:

• Our service providers and affiliates who require it for service delivery,

• Government Authorities as required by law,

• Third parties with your explicit consent.
  
  

International transfers of Personal Information shall be subject to appropriate safeguards.

7. Indemnification and Limitation of Liability

7.1. Indemnification
You agree to indemnify, defend, and hold harmless VeroCloud.in, its Affiliates, officers, employees, and agents from any Claims or Losses arising from your breach of these Terms or your misuse of our Services.

7.2. Limitation of Liability
Our Services are provided “as is” without warranties of any kind. VeroCloud.in shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our Services. Our total liability to you shall not exceed the amount you paid for the Services during the relevant period.

7.3. Inherent Business Risk
You acknowledge that the provision of cloud services carries inherent business risks (including potential data loss due to malware or hardware malfunction) and agree that VeroCloud.in is not liable for any such risks.

8. Third Party Audit

8.1. You acknowledge that, for licenses or software acquired from Third Parties, competent third parties duly authorized to conduct audits (“Competent Third Parties”) may audit such software during the Term. You agree to cooperate and provide all necessary information for such audits, including verification of licensing compliance and evidence of valid licenses for products you use. If you fail to cooperate fully with any Competent Third Party audit, VeroCloud.in may, at its sole discretion, terminate the Services.

9. Regulation of Use of Services

9.1. Customer Data Compliance:
You acknowledge that VeroCloud.in does not exercise control over Customer Data. You represent and warrant that you have all rights necessary to transmit, receive, store, or host the Customer Data on our cloud platform and that you, your representatives, and End Users will comply with all Applicable Laws and our published policies. You are solely responsible for the development, operation, maintenance, and use of Customer Data.

9.1.1. End User Customer Data:
You are responsible for ensuring that all End Users using your Customer Account comply with these Terms and our policies. If you become aware of any non-compliance by an End User, you must suspend their access immediately.

9.2. Prohibited Activities:
You agree not to engage in any activities that are prohibited under these Terms. Such Prohibited Activities include, but are not limited to:

• Hosting or sharing data that does not belong to you or which you are not authorized to use;

• Posting defamatory, obscene, or harmful content;

• Infringing any intellectual property rights;

• Violating any laws, deceiving or misleading recipients about the origin of communications;

• Impersonating another person;

• Transmitting malware or engaging in any activity that compromises the security or functionality of the Services;

• Sending unsolicited commercial communications (spam);

• Conducting denial-of-service attacks or any activities that may disrupt the Services;

• Reverse engineering or attempting to bypass the security measures of the Services; and

• Any other conduct that may result in legal action or administrative penalties.

9.2.1. If you become aware of any Prohibited Activities by any End User or representative using your account, you must take immediate steps to remedy such conduct.

9.2.2. In the event of a violation of these Terms, VeroCloud.in reserves the right to impose penalties, suspend or terminate your Services, and charge you any administrative costs incurred.

9.3. Cooperation with Government Authorities:
You agree that VeroCloud.in may allow Government Authorities to inspect Customer Data or usage records. We will provide reasonable prior notice, unless required otherwise by law, and you agree to cooperate with any such investigation.

9.4. Cost Implications:
If any non-compliance or Prohibited Activity results in legal or administrative costs, you shall bear such costs, and VeroCloud.in reserves the right to terminate your Services immediately if necessary.

9.5. Criminal Offense:
Any violation of these Terms may constitute a criminal offense. You agree to report any such violations to VeroCloud.in.

10. Facilities

10.1. Monitoring Equipment:
We reserve the right to install monitoring tools to assess your use of the Services for quality and billing purposes. We are not liable for any loss incurred due to external attacks on such monitoring equipment.

10.2. Usage Measurement:
We may monitor the usage of our Services, including HTTP(s) requests, data traffic, and hardware performance metrics, to ensure optimal service delivery.

10.3. Service Requests:
Service requests should be submitted via the designated channel at [https://myaccount.verocloud.in]. Requests will only be acted upon following proper authorization from your technical contact as provided during account registration. We are not liable for issues arising from delays in service request processing.

11. Server Reboots (On/Off)

11.1. You may initiate server on/off actions via our self-service portal at [https://myaccount.verocloud.in] or request such actions from our team. You must ensure that service boot orders are correctly configured to restore server accessibility upon reboot. VeroCloud.in is not responsible for delays or losses resulting from improper execution of such actions.

11.2. We may also perform scheduled or emergency reboots, disconnections, or reconnections for maintenance purposes. We are not liable for any failures related to system inconsistencies, software misconfigurations, or manual changes that prevent successful reboot. It is your responsibility to maintain adequate redundancy to minimize impact on your operations.

12. Maintenance and Support

12.1. Scheduled and Emergency Maintenance:
We reserve the right to conduct routine or emergency maintenance of our infrastructure, which may temporarily affect access to our Services. You agree to cooperate during such maintenance periods and understand that we are not liable for downtime exceeding our estimated maintenance window.

12.2. Support Services:
We strive to provide continuous support, monitoring, and fault resolution for our Services. Warranty support for hardware provided by us is subject to the manufacturer’s terms. We are not responsible for maintenance or repair of hardware not supplied by us.

13. Free Trial Terms

13.1. These Terms, together with any additional terms applicable to the free trial facility, govern your use of any free trial offered by VeroCloud.in.
13.2. We may grant a free trial at our discretion based on an evaluation of your service requirements. The trial period may vary, and we aim to grant access within seven (7) days of your request.
13.3. We reserve the right to cancel or modify the free trial at any time without prior notice.
13.4. If any Prohibited Activity is detected during the trial period, we may immediately terminate your free trial access.
13.5. Any liability arising from your use of the free trial facility shall be borne solely by you.

14. Limitation of Liability

14.1. Our aggregate liability to you for any loss or damage arising from these Terms or the use of our Services shall not exceed the total fees paid by you during the month preceding the event giving rise to the claim.
14.2. Under no circumstances shall VeroCloud.in be liable for any special, indirect, incidental, punitive, or consequential damages arising from your use or inability to use our Services, including loss of data, profits, or goodwill.
14.3. These limitations apply regardless of the cause of action, whether in contract, tort, or otherwise.

15. Limited Warranty

15.1. We warrant that we will make commercially reasonable efforts to provide the Services in accordance with our Service Level Agreement (SLA). Except as expressly stated, all other warranties, whether express or implied, are disclaimed.
15.2. We do not guarantee uninterrupted or error-free service operation, and you acknowledge that no warranty is provided regarding the accuracy, dependability, or security of data transmitted over the internet.

16. Consideration

16.1. Infra Credit Prepaid Customers:
If you are an Infra Credit Prepaid Customer, we will invoice you for an amount equivalent to the funds used for purchasing infra credits in your Customer Account, after deducting applicable taxes (including GST). It is your responsibility to monitor your usage and maintain a positive infra credit balance; a negative balance may lead to automatic suspension or de-provisioning of the Services.

16.2. Other Customers:
For customers who are not Infra Credit Prepaid Customers, invoices will be issued according to the applicable billing period. You are required to pay all fixed fees and any Variable Usage Charges for the Services. Failure to pay by the due date may result in suspension or de-provisioning of Services. We reserve the right to adjust credit periods, cancel any discounts, or increase prices without prior notice if payments are not received as specified.

16.3. Billing Information:
You must provide current, complete, and accurate billing information in your Customer Account and promptly update such information in the event of any changes.

16.4. Inactive Customer Credits:
If you are classified as an Inactive Customer and have any prepaid infra credits in your Customer Account, we will send you an email notice requesting you to utilize the credits within a specified period. If the credits remain unused by the expiry of that period, we reserve the right to invalidate them. Additionally, we may, at our sole discretion, reverse any free credits or coupons without prior notice.

16.5. Invoice Discrepancies:
If you require changes to any particulars, services, or charges on an invoice, please notify us via email at billing-support@verocloud.in within seven (7) days of receipt. If we do not receive your notification within this period, we may, at our discretion, refuse to amend the invoice or issue credit notes.

16.6. Currency and Remittance:
All fees and charges payable are in the currency specified on the invoice. Any additional charges related to foreign remittance, if applicable, shall be borne by you.

16.7. Escalation of Charges:
We reserve the right to revise pricing for any service plan, discontinue any existing plan, or alter its features without prior notice. In such cases, you will be notified via email as feasibly possible.

16.8. Payment Methods:
Payments shall be made by direct transfer (NEFT/RTGS), cheque, or demand draft drawn in favor of “VeroCloud.in” payable at New Delhi. Outstation cheques are not accepted. Alternatively, you may pay online through your Customer Account at [https://myaccount.verocloud.in] using net banking, credit/debit cards, standing instructions, or autopay. We are not liable for any loss or damage arising from declined transactions. All invoices are due and payable as per the terms stated, and overdue payments shall incur interest at a rate of 1.5% per month, calculated daily from the due date until full receipt of payment.

16.9. Third-Party Payment Processors:
We may use third-party payment processors or gateways for processing payments. The processing of these payments will be subject to the terms and policies of the respective providers, and we are not responsible for any loss or damage arising from their acts or omissions.

16.10. Legal Action for Non-Payment:
If you fail to pay any invoice by the specified due date, we reserve the right to take legal action to recover outstanding amounts. In such an event, you will also be liable for any costs incurred by us in the collection process, including reasonable attorney’s fees.

16.11. Tax Deductions:
Any amounts withheld by you under statutory requirements (e.g., TDS) must be remitted to the relevant Government Authorities. You are required to furnish us with the duly signed TDS certificates within the prescribed quarterly timelines (e.g., by 20th August, 20th November, 20th February, and 20th June for respective quarters). Failure to provide the certificates within the stipulated time will result in the withheld amount being treated as a short payment, and you will be liable to remit the balance immediately.

16.12. Taxes:
All fees are exclusive of GST and any other applicable taxes. We reserve the right to charge GST as required by law, and you agree to pay the total invoiced amount including such taxes.

16.13. GST Registration:
If you are registered under the GST regime, you must provide a valid GSTN in your Customer Account at [https://myaccount.verocloud.in]. Should the GSTN be found invalid, your services may be treated as being provided to an unregistered customer, and you will be liable for any associated losses, including loss of input tax credit.

16.14. Disruptions in Payment Processing:
If payment is not received due to disruptions in banking services, we reserve the right to suspend and/or de-provision the Services.

17. Confidentiality

17.1. You agree to maintain the confidentiality of all Confidential Information disclosed by VeroCloud.in and to use such information solely for the purpose of fulfilling your obligations under these Terms. You shall take reasonable measures to safeguard our Confidential Information, using no less than the same standard of care you use to protect your own confidential information.

18. Security and Disclosure of Customer Data

18.1. Security Measures:
You are responsible for ensuring that your systems are regularly patched and secured, including operating systems, databases, and any software used in connection with the Services. You must implement appropriate security measures (e.g., encryption) to protect Customer Data stored on our cloud servers. While we implement commercially reasonable security practices, you are solely responsible for maintaining the integrity and backup of your Customer Data.

18.2. Data Disclosure:
We do not, by default, retain copies of Customer Data or detailed logs of your activity unless required by law. We will disclose Customer Data only when necessary to provide the Services or as required by a valid order or demand from a Government Authority. We are not obligated to notify you of such requests.

19. Suspension of Services

19.1. We reserve the right to suspend the Services, in whole or in part, without liability if:
 (a) You fail to pay the required fees by the due dates;
 (b) Your infra credit balance falls below the necessary level (for Infra Credit Prepaid Customers);
 (c) You or your End Users violate these Terms or any published Company Policies;
 (d) You fail to cooperate with our investigation of any suspected breaches;
 (e) We suspect unauthorized access or misuse of our cloud platform;
 (f) A Government Authority issues an order requiring suspension; or
 (g) Your use of the Services poses a security risk or any other risk as determined by us.

19.2. During suspension, your access to Customer Data and Services may be restricted. We may provide notice of suspension if feasible; however, immediate suspension may occur in cases of severe risk.

19.3. Reinstatement of Services will be subject to the clearance of any outstanding dues, applicable reactivation fees, and accrued interest on overdue payments.

19.4. You remain responsible for all fees and charges incurred up to the date of de-provisioning, regardless of usage.

19.5. If you maintain multiple accounts, a suspension of one may lead to suspension of all associated accounts at our discretion.

19.6. We shall not be liable for any damages or losses arising from the suspension or de-provisioning of Services.

20. Indemnification

20.1. You agree to indemnify, defend, and hold harmless VeroCloud.in, its Affiliates, employees, agents, and suppliers (“Indemnified Parties”) from any and all claims, losses, liabilities, expenses, or damages arising out of or relating to:
 (i) Your breach of these Terms;
 (ii) Violation of any Company Policies or Applicable Laws by you, your representatives, or End Users;
 (iii) Non-payment of applicable taxes (including GST, TDS) as required by law;
 (iv) Breaches of security measures by you or your representatives;
 (v) Any dispute involving your End Users; and
 (vi) Alleged infringement of Third-Party Intellectual Property Rights by Customer Data.
This indemnification extends to any claims arising from actions or omissions by your employees, End Users, or any person who accesses the Services due to your failure to implement reasonable security measures.

21. Termination

21.1. Customer-Initiated Termination:
You may request termination or de-provisioning of Services by contacting us at cloud-platform@verocloud.in or via your Customer Account at [https://myaccount.verocloud.in].

21.2. Termination for Non-Payment:
If you fail to make payments on any invoice by the due dates, or fail to remit applicable TDS with supporting documentation, we reserve the right to suspend and de-provision the Services.

21.3. Termination for Breach:
We may terminate your access to the Services immediately, without prior notice, if we determine that you have engaged in fraudulent, abusive, or non-compliant behavior, or if your use of the Services poses a risk to our operations, our customers, or our infrastructure. In such cases, you may be given an opportunity to cure the breach within a specified timeframe (not exceeding 30 days); failure to remedy the breach will result in immediate termination.

21.4. Termination for Insolvency:
We may terminate the Services if you cease to operate in the ordinary course of business, assign your assets for the benefit of creditors, or become subject to insolvency, reorganization, liquidation, or similar proceedings.

21.5. Effects of Termination:
Upon termination, all Customer Data stored on our servers (including backups) will be de-provisioned and deleted. You remain liable for all fees incurred up to the date of termination. You must promptly return or destroy all Confidential Information of VeroCloud.in in your possession. Provisions intended to survive termination shall continue in effect.

21.6. Data Handover:
Upon termination, we may, at your request and for an additional fee, assist you in transferring your Customer Data to an alternative provider under mutually agreed terms.

22. Proprietary Rights

22.1. All rights, title, and interest in the Services, including all related software and intellectual property, are owned by VeroCloud.in or its licensors.
22.2. Subject to these Terms, we grant you a limited, revocable, non-exclusive license to access and use the Services for your internal business purposes.
22.3. You acknowledge that we may use your company name, logo, and trademark for identification and promotional purposes in connection with our Services.
22.4. Any feedback you provide regarding our Services shall be non-confidential and may be used by us without further obligation.

23. Miscellaneous

23.1. Entire Agreement:
These Terms, together with the Privacy Policy, Service Level Agreement, Refund Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between you and VeroCloud.in regarding your use of our Services.

23.2. Force Majeure:
Neither party shall be liable for any failure or delay in performance under these Terms due to a Force Majeure Event. In the event of a Force Majeure Event, we may suspend or terminate the Services immediately, with no liability to you.

23.3. Email Communications:
All notices, agreements, disclosures, and communications from VeroCloud.in to you via email shall satisfy any legal requirements for written communication. You agree to keep your email address updated in your Customer Account.

23.4. Relationship of the Parties:
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship.

23.5. Assignment:
You may not assign, transfer, or delegate any rights or obligations under these Terms without our prior written consent. We may assign these Terms at our sole discretion without notice.

23.6. No Waiver:
Failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.

23.7. Severability:
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23.8. Non-Solicitation:
You agree not to directly or indirectly solicit or hire our employees or contractors for a period of two (2) years following termination of these Terms.

23.9. Governing Law:
These Terms shall be governed by and construed in accordance with the laws of India.

23.10. Dispute Resolution:
Any dispute, claim, or controversy arising from these Terms shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall take place in New Delhi, India, and the award shall be final and binding.

Contact Us
For any questions or further information about this Terms and Cons\ditions or our data practices, please contact us at:
Email: hello@verocloud.in