Privacy Policy

Last Updated on: March 27, 2025

VeroCloud (“VeroCloud,” “we,” “our,” or “us”) is a premier provider of cloud infrastructure and configuration solutions. Our Services—ranging from smart dedicated servers, advanced GPU solutions, object storage, content delivery networks, to continuous data protection backups—are accessible via our Website at [https://www.verocloud.in] (the “Website”). This Privacy Policy details how we collect, utilize, disclose, and protect the personal data of all users and customers engaging with our Website and Services. Your continued use of our Services or registration on our Website constitutes your consent to the practices described herein.

We reserve the right to update this Privacy Policy at any time by publishing the revised version on [https://www.verocloud.in/privacy-policy]. Any changes become binding immediately upon posting, and your ongoing use of our Services will indicate acceptance of the updated policy. If you do not agree with any aspect of this policy, please cease using our Website and Services and contact us to terminate your account.

Our commitment is to safeguard your privacy and maintain the confidentiality of your personal information. The data processing practices explained below, together with any additional notices at the point of data collection, form the foundation of our privacy commitment.

1. Scope and Your Consent

This document governs the collection, processing, and use of personal data (“Information”) by VeroCloud or its agents for the purpose of providing our Services and ensuring Website functionality. It applies to all individuals who:

• Visit or use our Website;

  
  

• Are current or prospective customers;

  
  

• Interact with our service providers and business partners;

  
  

• Apply for employment; or

  
  

• Engage with us in any other capacity.
  
  

By providing us with your personal data, you confirm that you are legally permitted to do so and agree to the practices outlined in this Privacy Policy. If you disagree with any part of this policy, please refrain from registering or using our Services.

2. Definitions

• Personal Information: Data relating to a natural person which can directly or indirectly identify them (e.g., name, contact details, login credentials, billing data).
  
  

• Non-Personal Information: Information that is not linked to an identifiable individual, often aggregated or anonymized.
  
  

• Sensitive Information: Information that is inherently sensitive, such as health details or precise location data, which require heightened protection.
  
  

• Automated Collection Methods: Data collected using cookies, web beacons, and similar technologies.

3. Information We Collect

a) Personal Information:

• Contact details including full name, email, phone number, and physical address;
  
  

• Account credentials like username and password;
  
  

• Payment and billing details for processing orders (collected via a third-party gateway, subject to their policies).
  
  

b) Transactional Information:

• Data detailing your interactions with our Services, such as order history and support inquiries.
  
  

c) Billing Information:

• Information necessary for financial transactions, including billing address and credit card details (handled by our payment gateway).
  
  

d) Optional Business Information:

• Data provided voluntarily (e.g., company revenue, employee count) to help tailor our services.
  
  

e) Data Collected Automatically:

• Technical details such as IP address, browser type, operating system, device identifiers, and website activity (e.g., pages viewed, clicks).
  
  

• Location Data: General geographic information inferred from your IP address. If more precise location data is ever collected, it will be clearly disclosed and based on your consent or legal requirements.
  
  

f) Sensitive Information:

• We do not deliberately collect sensitive personal data (e.g., health or political beliefs) except where necessary for regulatory compliance or as otherwise explicitly consented to by you.

4. Methods of Data Collection

a) Direct Collection:

• When you register, subscribe, request our Services, contact us via phone, email, chat, or complete forms on our Website.
  
  

b) Automated Collection:

• Through cookies, web beacons, and other tracking technologies that monitor your activity and technical data while you browse our Website.
  
  

c) Third-Party Sources:

• Information may also be obtained from trusted partners, service providers, and publicly available sources.

5. How We Use Your Information

a) Communication:

• To send you service updates, order notifications, surveys, promotional messages, and event information.
  
  

• To respond to support inquiries and manage your account.
  
  

b) Service Provision:

• To process orders, manage your account, and deliver our cloud services, including secure access and system functionality.
  
  

c) Service Improvement:

• To analyze user behavior, monitor usage trends, and refine our Website and Services.
  
  

• To personalize content and advertisements based on your interactions.
  
  

d) Legal and Business Purposes:

• To comply with legal obligations, prevent fraud, protect our rights, and enforce our policies.
  
  

• To share necessary information with third-party providers strictly under contractual obligations and confidentiality terms.
  
  

6. Disclosure of Your Information

Your Personal Information is kept confidential and is only shared as follows:

a) With Service Providers and Business Partners:

• Only to the extent necessary to deliver our Services, under strict confidentiality agreements. These third parties may be located outside your region; in such cases, we employ safeguards to protect your data.
  
  

b) For Legal Compliance:

• In response to legal processes, government requests, or to protect the rights and safety of our users and business.
  
  

c) With Your Consent:

• For any additional purposes to which you have expressly consented.
  
  

d) Referrer Information:

• If you sign up through a referral, we may inform the referrer as appropriate.

7. Managing Your Data

a) Communication Preferences:

• You can opt out of marketing emails using the unsubscribe link provided in our communications. Note that service-related communications may still be sent.
  
  

b) Access, Correction, and Deletion:

• You have the right to request access to your Personal Information and request corrections or deletions. Registered users may submit requests via their account dashboard or by contacting us at compliance@verocloud.in.
  
  

c) Data Retention:

• We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Some information may be archived for backup or disaster recovery purposes.
  
  

d) Optional Data Provision:

• You may choose not to provide certain information; however, this might limit your access to some features of our Services.
  
  

8. Data Security

a) Our Commitment:

• We implement robust, industry-standard security measures (such as encryption, access controls, and regular vulnerability assessments) to protect your data.
  
  

• Although we strive for perfect security, no method of transmission or storage is 100% secure. In the event of a significant security breach, we will notify you and any applicable regulatory authorities.
  
  

b) Your Role:

• You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you suspect any unauthorized access.
  
  

9. Data Accuracy and Access

We take reasonable steps to ensure your Personal Information is accurate and current. You have the right to request access to, correct, or update your Personal Information. Requests may be submitted through your account dashboard or via email to compliance@verocloud.in.

10. Children's Privacy

Our Website and Services are not directed at individuals under 18 years of age. We do not knowingly collect Personal Information from minors. If we become aware of data collected from someone under 18, we will take immediate steps to delete it.

11. Verification and Compliance

VeroCloud regularly reviews and audits its data protection practices to ensure compliance with this Privacy Policy and applicable data protection laws. Employee training and periodic self-assessments form a part of our ongoing commitment to secure data handling.

12. Customer Data

If you are a customer using our Services to host or process data (Customer Data), you remain responsible for obtaining necessary consents. We process Customer Data strictly as instructed in our contractual agreements and in accordance with applicable data protection laws.

13. Third-Party Privacy Practices

Our Website may include links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

14. Inquiries and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our privacy officer:

• Email: hello@verocloud.in
  
  

• Registered Office Address: 114/1 Ground F1 Lodhipura, Indore, Madhya Pradesh 452002
  
  

We are committed to resolving any privacy issues in accordance with applicable laws.

15. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our Website at [https://www.verocloud.in/privacy-policy]. Your continued use of our Services after the posting of any changes will constitute your acceptance of those changes.

Contact Us
For any questions or further information about this Privacy Policy or our data practices, please contact us at:
Email: hello@verocloud.in