Privacy Policy

Last Updated on: March 27, 2025

Introduction

HynixAI Supercloud Pvt. Ltd. ("VeroCloud," "we," "our," or "us") is a premier provider of cloud infrastructure and configuration solutions under the brand name Verocloud. Our services—ranging from smart dedicated servers, advanced GPU solutions, object storage, content delivery networks (CDNs), to continuous data protection backups—are accessible via our website at https://www.verocloud.in (the “Website”).

This Privacy Policy explains how we, as HynixAI Supercloud Pvt. Ltd. operating under the brand Verocloud, collect, use, disclose, and safeguard your personal data when you interact with our Website and Services. By continuing to use our Services or registering on our Website, you consent to the practices described in this policy.

We reserve the right to update this Privacy Policy at any time by posting the revised version at https://www.verocloud.in/privacy-policy. Updates take effect upon posting. If you do not agree with any part of this policy, please discontinue use of our Website and Services and contact us to close your account.

We are committed to protecting your privacy and ensuring the confidentiality and security of your personal information.

1. Scope and Your Consent

This policy governs the collection, processing, and use of personal data (“Information”) by HynixAI Supercloud Pvt. Ltd. operating under the brand Verocloud or its authorized agents in connection with the Website and Services. It applies to all individuals who:

• Visit or use our Website;

• Are current or prospective customers;

• Interact with our service providers or business partners;

• Apply for employment with us; or

• Engage with us in any other capacity.

By providing your personal data, you confirm that you are legally permitted to do so and consent to the practices described in this Privacy Policy.

2. Definitions

• Personal Information: Data that directly or indirectly identifies an individual (e.g., name, email, billing data).

• Non-Personal Information: Data that is not linked to an identifiable individual, often aggregated or anonymized.

• Sensitive Information: Highly confidential data (e.g., health information, precise geolocation).

• Automated Collection Methods: Data gathered via cookies, web beacons, scripts, and analytics tools.

3. Information We Collect

a) Personal Information:

• Full name, email address, phone number, mailing address

• Username and password for account access

• Billing details (handled securely by third-party processors)

b) Transactional Information:

• Purchase history, support tickets, and service usage

c) Optional Business Information:

• Voluntarily provided data such as company size or revenue

d) Automatically Collected Data:

• IP address, device type, browser version, OS, referral URLs, pages visited, clicks, and session duration

e) Location Data:

• General location (e.g., city or country) based on IP address; we will notify you if we ever collect precise location data

f) Sensitive Information:

• We do not knowingly collect sensitive data unless legally required or explicitly consented to

4. Methods of Data Collection

• Directly: Through forms, registrations, support chats, or email interactions

• Automatically: Through tracking technologies (cookies, analytics tools, etc.)

• Third-Party Sources: Trusted partners or public records

5. How We Use Your Information

• Communication: Service updates, support, promotional content (with opt-out options)

• Service Delivery: Account setup, billing, technical support

• Optimization: Analytics, UX improvements, feature development

• Legal & Security: Compliance, fraud prevention, policy enforcement

• Third-Party Processing: Only when necessary, and under confidentiality obligations

6. Disclosure of Your Information

We may share your data:

• With Service Providers: For billing, support, hosting, analytics, etc., under strict contracts

• To Comply with Law: In response to lawful requests or to protect legal rights

• With Your Consent: Where explicitly authorized by you

• Referral Use: We may inform your referrer when applicable

7. Managing Your Data

• Email Preferences: Unsubscribe links are provided in marketing emails

• Access/Correction: Request via your dashboard or at compliance@verocloud.in

• Data Retention: We retain only as long as necessary or legally required

• Optional Data: You may decline to provide certain optional info, but it may limit service access

8. Data Security

a) Our Responsibilities:

We use industry-standard safeguards—encryption, access controls, monitoring, and regular audits—to protect your data.

b) Your Responsibilities:

Maintain confidentiality of your credentials. Notify us immediately at hello@verocloud.in if you suspect unauthorized access.

9. Data Accuracy and Access

We strive to keep your data current and accurate. You may access, correct, or delete your personal data by logging into your account or contacting us directly.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If found, such data will be promptly deleted.

11. Compliance and Monitoring

We conduct regular internal audits and employee training to ensure ongoing compliance with this policy and applicable privacy laws.

12. Customer Data (Hosted Content)

As a cloud services provider, we may process customer-submitted content ("Customer Data") on their behalf. In such cases, the customer is the data controller and we act only as a data processor under contractual terms.

13. Third-Party Links

We are not responsible for the privacy practices of websites we link to. We recommend reviewing their policies before sharing your data.

14. Inquiries and Complaints

For questions or complaints, please contact our Privacy Officer:

Email: hello@verocloud.in
Mailing Address:
HynixAI Supercloud Pvt. Ltd.
114/1 Ground F1, Lodhipura, Indore, Madhya Pradesh 452002

We aim to respond to all valid inquiries within 30 days.

15. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our Website and Services constitutes your acceptance of the revised policy.